Determining the ROI of a Brand Experience (Elevate Connect)

Key Takeaways:

  • Brands in every segment are executing live brand activations, yet many are not sure what to measure to determine experiential ROI.
  • While we tend to think of millennials liking one thing and boomers preferring another, it’s beneficial to keep people out of “silos” and understand how generations affect the purchasing behavior of others.
  • Keeping things “in-house” has its benefits, but it’s important to know when to hire a specialist or an agency.


What is the ROI of a Brand Experience?

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How marketers reach audiences has evolved over the past few decades. Now, rather than dictate company and product messaging to an audience, brands need to have a two-way relationship with customers. It is this sentiment that has led many companies to embrace experiential marketing. Events offer authentic consumer engagement that can build relationships and result in long-term purchase. Yet, even with live brand events, what works for one brand may not work for another.

There isn’t a magical formula that ensures a successful activation. Moreover, many companies aren’t completely clear on what they should be measuring to know if the event was successful. Cramer recently published metrics that brands should track when determining the ROI value of a live experience.


Across the Generations: How Gen Z Influences the Rest of Us

generationZTwo important aspects of a marketer’s job are staying ahead of trends and playing a part in shaping new ones. To be successful, not only do marketers need to know what is popular with their target and why, but they must intimately understand buyers and their buying habits. Yet, most times when it comes to focusing on the habit of people within generation groups, the largest group of spenders tend to get the biggest amount of buzz. For the last few years, the focus has been on millennials.

But as this article points out, it’s important for marketers to understand cross-generational influences and how some groups affect the behavior of others. In this case, the article discusses the influence that generation Z has on other generations. And this is despite the fact that a majority of Gen Z are still coming of age as purchasers themselves.


Kevin Chesters: Why the World Needs Specialists

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As trends come and go, so do consumers’ approach to purchasing. Of course, many factors contribute to what and why people decide to buy certain things, including the ever-unpredictable economy. But no matter what the climate, it’s up to marketers to keep up. And when the pace moves quickly, it can be tempting for teams to take on a “Jack of All Trades” mentality.

Yet, handling everything in house can be dangerous. In many cases, it’s smart for agency and brand teams to outsource items to a contractor or agency. This article from the Drum emphasizes the benefits that come with hiring a specialist. This applies to a variety of elements within a marketing campaign or activation, from technology to brand ambassadors.


Experiential Insights from Princess Cruises’ Tech-Driven Show

princess tours

Never before has it been more exciting to be in marketing. New technology, tactics, and techniques are constantly introduced. Marketing teams from consumer goods to financial services are doing amazing things with consumer engagement. No matter what space you work in, successful brands know that creativity is key. And these marketers are finding that inspiration can come from anywhere.

Recently, Event Marketer published insights taken from Princess Cruises’ entertainment show “Fantastic Journey.” And, as one can assume, it’s not a run-of-the-mill cruise liner show. The ship is pushing boundaries and delivering the unexpected by incorporating immersive technology. The article provides readers with ideas related to the larger-than-life main-stage production experiences that came from the show. Read all about them here.


How Brands are Using Sensory Experience to Improve Retail

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In the age of technology, it’s easy to get distracted by the digital world. Whether it’s endlessly scrolling through friends’ and influencers’ posts on Instagram or reading the latest news stories on Apple News, the online landscape appeals primarily to our visual sense. And in ignoring our other senses, people are left with an unfilled need; one that brands are finding they can meet through an experience.

Brands are using activations to give customers a multi-sensory experience. But these activations don’t need to be one-offs, or even separated from a brand’s daily footprint. When it comes to the world of retail, we can look to Sephora’s Paris flagship store (which is complete with a selfie mirror, make up bar, and smart sampler) or auto brands like Jaguar. These brands show how retail companies are using the power of experience to go beyond our visual sensibilities.


How Brands like Marriott and Standard Hotels Cultivate Community Through Group Activations

standard hotelFor the most part, people are drawn to others who are like-minded or share their interests. And it is often through these commonalities that we build communities. For companies, creating a brand-based community can be beneficial for many reasons, one being that they can nurture a group of brand advocates.

As PSFK reported, hospitality brands are fostering communities by giving customers tools and spaces in which they can create their own events. One of the examples the article uses is a new app created by The Standard called “Lobby,” which allows guests to meet both digitally and in-person. Read on to learn how other hospitality brands are supporting communities and helping them grow.


Lego and Snapchat Just Opened a Clothing Store with No Clothes in It

lego logoAs London fashion week approaches, companies are designing activations that give fashion lovers an opportunity to get to know their brands. In the past, we’ve seen leading fashion labels take a playful approach, like Stella McCartney’s ball pit or a giant beanbag courtesy of Anya Hindmarsh. For the most part, these activations were created to break away from the traditional catwalk-focused presentation. But this year, a brand that isn’t normally associated with the world of fashion is changing things up.

In launching its first clothing-line for adults, LEGO created a pop-up shop. But this shop is unlike any other – it’s empty except for a single Snapcode. But, when a visitor uses their Snapchat app to scan the code, they are transported into an AR-based LEGO world where they can shop in real life.


jump_consumer brand experienceThere is no doubt that experiential marketing is popular marketing tool, with many CMOs setting aside budgets for events – in some cases, a significant amount. With an increased number of activations comes an influx of creative and innovative strategies that brands are using to engage with customers. And in order to pull off the crowd-pleasing activation that every brand hopes for, companies need a clear focus on the visitor experience.

This Adweek article, written by Brian Salzman of RQ agency, suggests that ‘rather than focusing on the financial gains that come from a sold-out event, brands should think about the experience they’re creating for consumers.” Salzman provides three partnerships for brands to consider in order to drive the right results. Check out the full article here.


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Author: Elissa LiongElissa Liong is the Data and Analytics Manager at Elevate Staffing. She's a certain kind of particular, and loves thinking about all things data and insights. When she's not uncovering consumer insights and building out engagement tools that people love, she is probably at the gym or reading online spoilers about TV shows (even for episodes she hasn’t watched yet).


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